Electronic health records for Icelandic healthcare
Medalia is a certified electronic health record (EHR) and practice management platform built in Iceland. More than a system of record, Medalia is a system of action: it assigns tasks to the right people at the right time and follows them to completion, while patients see their data and finish their own tasks on an embeddable patient portal. Records, booking, outcome measures, secure messaging, and automated billing with Icelandic Health Insurance settlement — all in one system.
Medalia er einnig með íslenska útgáfu af þessari síðu.
Electronic health records
A certified EHR that meets the requirements of the Icelandic Directorate of Health and the Medical Records Act no. 55/2009.
Workflow automation
Medalia assigns tasks to the right people at the right time — follow-ups, questionnaires, referrals, approvals — and tracks them to completion. Nothing gets lost in email inboxes, and no patient is forgotten.
Embeddable patient portal — My pages
Patients access their data, appointments, and documents on their own My pages, and complete the tasks assigned to them — questionnaires, forms, confirmations. The portal can be embedded directly into the clinic's own website.
Online appointment booking
Patients book, reschedule, and cancel appointments themselves. Automated reminders significantly reduce no-shows.
Questionnaires and outcome measures
Send PHQ-9, GAD-7, and other standardized instruments electronically, with automatic scoring and visual progress tracking over time.
Secure messaging
Encrypted communication with patients through a secure portal — no sensitive information sent over email.
Automated billing and insurance settlement
Invoices are generated automatically, with electronic reimbursement settlement to Sjúkratryggingar Íslands (Icelandic Health Insurance).
Security and privacy
Login with Icelandic electronic ID, encryption in transit and at rest, role-based access control, and a full audit trail of record access. GDPR compliant, built on HL7 FHIR R4.
About Medalia
Medalia ehf. is an Icelandic healthcare technology company founded by Ólafur Gauti Guðmundsson and Þorgrímur Jónasarson. The company builds a new generation of booking and health solutions for modern healthcare services in Iceland.
Frequently asked questions
What is Medalia?
Medalia is a certified electronic health record (EHR) and practice management platform for healthcare providers in Iceland. It combines medical records, online appointment booking, a patient portal, electronic outcome measures, secure messaging, and automated billing with settlement to Icelandic Health Insurance in one system.
What makes Medalia different from other EHR systems?
Most EHR systems are passive systems of record. Medalia is built as a system of action: it assigns tasks to the right people at the right time, follows up automatically, and gives every patient their own My pages — an embeddable portal where they see their data and complete their tasks. Nothing gets lost in email inboxes, and no one is forgotten.
Is Medalia a certified EHR system?
Yes. Medalia is a certified electronic health record system that meets the requirements of the Icelandic Directorate of Health (embætti landlæknis) and the Icelandic Medical Records Act no. 55/2009.
Who uses Medalia?
Medalia is used by medical practices, psychologists, physiotherapists, and other independent healthcare practitioners and clinics in Iceland, including Klíníkin Ármúla, Þraut, and GynaMEDICA.
Does Medalia handle billing with Icelandic Health Insurance?
Yes. Medalia generates invoices automatically and handles electronic reimbursement settlement with Sjúkratryggingar Íslands (Icelandic Health Insurance).
How much does Medalia cost?
Pricing depends on which parts of the system a clinic uses and on the volume of activity flowing through it. Book a demo or contact hello@medalia.is for a quote tailored to your practice.
Can data be migrated from an older system?
Yes. The Medalia team assists with migrating records from legacy systems so that patient history stays in one place.